Late Policy

At Cut-Splice, we do our best to accommodate everyone. Of course, life happens. Traffic, weather, accidents, etc. - we get it. if you are running late please call and make the salon aware. we want to be able to provide then desired service in its entirety. we will try our hardest to accommodate the services scheduled, however after 15minutes your appointment is subject to change depending on the stylists discretion. please understand this is never a ‘punishment’ it is only to prevent overlap into the rest of the stylists appointments within the day. We thank you in advance for your consideration! *please leave enough time for parking

Cancellation Policy

Please be considerate when cancelling or rescheduling appointments, as they can take up a significant amount of time. We do require a credit card upon booking any appointment online or over the phone in all locations. in the event that you need to cancel or reschedule and appointment we ask that you kindly give at least a 24 hour notice. if the appointment is cancelled before the 24 hour mark no charge will be made. if an appointment is cancelled or rescheduled within the 24 hour mark a 50% charge will be incurred. if you fail to show for your appointment, we will charge a full 100% of the services booked.

*CREDIT CARD TIPPING IS NOT AVAILABLE, SO PLEASE, WE ASK IF YOU WOULD LIKE TO LEAVE GRATUITY - BRING CASH OR A PERSONAL CHECK, THANK YOU!

Service Policy

we take pride in our work. above all else we want you to love the way you look and feel after your services. If for any reason you are dissatisfied with your hair or your service allow us to make the proper adjustments. please contact the salon within 14 days of your service. after 14 days a complimentary adjustment will not be considered, and additional service / product fees may result. any retail products can be exchanged within 14 days of the purchase date. we do not provide refunds on services or products.

GUEST POLICY

our salon is not child and pet proof. hot styling tools, sharp scissors, chemicals and a busy salon can all become a safety hazard with children and pets. Supervision for any child is asked from a guest not receiving a service. we ask that you refrain from bringing any pets other than service animals into the salon. We do not service children without prior approval.